Lady Bee

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IDENTIFICATION OF THE RESERVATION HOLDER

Name

Last name

Date

Hour

CONSUMER IDENTIFICATION

Name

Last name

Cell Phone

Another Cell Phone

Document Type

Document Number

Country

Address

Department / City

Postal Code

Minor

Name of the Father, Mother, or Guardian

IDENTIFICATION OF THE CONTRACTED ASSET

Type of Good

Description

IDENTIFICATION OF THE CLAIM OR COMPLAINT

Claim: Disagreement related to products and/or services.

Complaint: Discontent not related to the products and/or services, such as discomfort or dissatisfaction with customer service.

Claim or Complaint

Detail of the complaint or claim

Order details (ex. Refund, letter of apology, etc.).

Order details (ex. Refund, apology letter, etc.).

According to the provisions of the complaints book and the norms of the Consumer Protection and Defense Code, the virtual complaints book may be used by consumers to present their complaints and claims. The filing of the complaint does not prevent recourse to other means of dispute resolution nor is it a requirement to file a complaint with INDECOPI.

The supplier must respond to the complaint or grievance within a period no greater than fifteen (15) business days, which is not extendable.

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